This column will answer questions of general interest, but letters cannot be answered individually. Remove Friction from the Member Service Experience A web-based solution for employees to access credit and debit card account information Friendly and. Personal Tech invites questions about computer-based technology to. Edovia’s $30 Screens 4 is another remote-control app and has a free trial version available. Like Windows users, if you don’t care for the built-in tools, you can also use free third-party programs like TeamViewer to give and get remote assistance. If you are remotely trying to configure settings on someone else’s Mac and you both have iOS devices, Apple’s FaceTime video chat app can be helpful for visual cues walking someone through setup steps Microsoft Skype users can also share screens for visual reference. Help family and friends with their PC or get help from them using Quick Assist. Or, if you’ve used Easy Connect before, select the contact. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Use a remote connection to view their screen or request full control during a session, make annotations, use a laser pointer, and more to help fix PC problems. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. If the Messages app is not an option, Apple’s support site has detailed instructions for setting up the Mac for sharing in System Preferences and using alternative screen-sharing methods or iCloud’s Back to My Mac feature (until Back to My Mac is discontinued in the next version of the operating system). Select Start, enter Quick Assist, then select it in the list of results (or press the Windows key + Ctrl + Q). Help family and friends with their PC or get help from them using Quick Assist.
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